LACCA Appointment Tips

When to call for an appointment?

  • If it is Winter Crisis and you have a disconnect notice. (LACCA will start taking winter crisis appointments on October 15, 2012)
  • If it is Summer Crisis and you are 60 years of age or someone in the home has a chronic illness documented by a health care provider.
  • If you want to enroll in PIPP Plus.
  • If it time for your annual PIPP Plus re-verification.
  • If your income changed you will need to re-verify your income.

What if the lines are busy?

  • During Winter Crisis, November 1, 2012 through March 31, 2013 the telephone lines are very busy and the customer may need to try several times. Please be patient.
  • An appointment will give the customer a hold on their account until they can get in to be assessed.

Where to call for an appointment?

  • To schedule an appointment call toll free 1-855-286-7559, have a pen and paper ready to write down any information given.
  • Appointments will only be made through the IVR (Interactive Voice Response) telephone system only.

Where to come for an appointment?

  • 540 S. Central Ave
    Lima, Ohio 45804

When to come as a walk-in

  • LACCA will no longer take only walk-ins during the first 14 days of the program. LACCA will have scheduled appointments from the onset of the program and take 10 walk-ins daily.
  • If service is completely off, less than 25% of bulk fuel in tank, new service or the customer is within 3 days of being disconnected.
  • Walk-in Times-Ten customers sign in at 7:30 in the morning and are given appointments for that afternoon, and the others will receive an appointment for a later day.

Required Documentation

  • The customer will not be served without all of the required documentation.
  • Proof of Income for every household member 18-years of age or older.
  • Social Security Cards for all household members.
  • Most recent gas and electric bill.
  • If use propane, fuel oil, coal or wood will need documentation of provider and delivery cost.
  • If applying on behalf of another individual a notarized statement giving permission to apply for benefits is required.
  • Applicants more than 15-minutes late will be rescheduled.

When to re-verify your PIPP?

  • PIPP Plus must be re-verified every 12-months.
  • Failure to re-verify can result in the applicant being removed from the program.
  • Failure can also result in the PIPP Plus defaulted amount being due.

When there are income changes customer should call LACCA.

  • PIPP Plus responsibilities
  • Paying utility provider on time and in full each month.
  • Making up any missed payments before anniversary date.